Welcome to AuthentiVoice
AuthentiVoice is an enterprise-grade voice intelligence platform that transforms voice conversations into actionable insights. Our comprehensive solution combines cutting-edge AI analysis, sophisticated fraud detection, and collaborative review workflows to help organizations ensure quality, compliance, and security in their voice interactions.Quick Start
Deploy AuthentiVoice and analyze your first call in minutes
User Guide
Learn how to navigate and use the platform effectively
API Reference
Integrate AuthentiVoice with your existing systems
Architecture
Understand the scalable system design and components
Core Capabilities
🎯 AI-Powered Voice Analysis
Our advanced AI engine analyzes voice conversations to detect:- Fraud Indicators: Audio splicing, voice cloning, script deviations
- Quality Metrics: Compliance adherence, protocol following, customer satisfaction
- Red Flags: Suspicious patterns, unusual behaviors, policy violations
- Multi-Language Support: Analysis across multiple languages and dialects
👥 Multi-Reviewer Workflows
Collaborative review system designed for teams:- Smart Assignment: Distribute calls based on expertise and workload
- Progress Tracking: Real-time visibility into review status
- Consensus Building: Multiple reviewers can assess the same call
- Custom Scorecards: Tailored evaluation criteria for your organization
📊 Professional Reporting
Generate comprehensive reports with a single click:- PDF Export: Professional 15+ page reports with table of contents
- Executive Summaries: High-level insights for leadership
- Detailed Analysis: Complete transcripts with timestamps
- Review History: Full audit trail of all assessments
🔌 Enterprise Integrations
Seamlessly connect with your existing infrastructure:- Cloud Storage: S3, OneDrive integration for automatic file ingestion
- Webhooks: Real-time notifications to your systems
- API Access: RESTful API for custom integrations
- SSO Support: Enterprise authentication options
🛡️ Security & Compliance
Built with enterprise security in mind:- Role-Based Access: Granular permissions (Admin, Supervisor, Reviewer)
- Audit Trails: Complete activity logging
- Data Encryption: End-to-end encryption for sensitive data
- Compliance Ready: GDPR, CCPA, and industry-specific compliance
Platform Benefits
85% Fraud Reduction
Industry-leading accuracy in detecting voice fraud and suspicious activities
60% Faster Reviews
Streamlined workflows reduce review time while improving quality
99.9% Uptime
Enterprise-grade reliability with comprehensive SLAs
Who Uses AuthentiVoice?
Call Centers & BPOs
- Monitor agent performance and compliance
- Detect fraudulent customer interactions
- Ensure quality standards are met consistently
Financial Services
- Verify identity in voice banking transactions
- Detect account takeover attempts
- Maintain regulatory compliance
Insurance Companies
- Validate claims through voice analysis
- Detect fraudulent claim submissions
- Improve customer service quality
Healthcare Organizations
- Ensure HIPAA compliance in voice interactions
- Monitor telehealth consultation quality
- Detect potential fraud in billing calls
Getting Started
1
Set Up Your Environment
Follow our Quick Start Guide to deploy AuthentiVoice
2
Configure Your Organization
Set up users, roles, and integrations in the Admin Guide
3
Upload Your First Call
Learn how to analyze calls in our User Guide
4
Review Results
Understand the analysis results and review process in our Review Guide
Architecture Overview
AuthentiVoice is built on a modern, scalable architecture:- Frontend: React/TypeScript with Vite for blazing-fast performance
- Backend: Python/FastAPI for high-performance API operations
- AI Engine: Multiple transcription engines (Whisper, NeMo, Parakeet) with Gemini-powered analysis
- Database: Supabase (PostgreSQL) for reliable data storage
- Storage: MinIO/S3 compatible object storage
- Deployment: Docker/Kubernetes ready for cloud-native deployment
Support & Resources
Documentation
Comprehensive guides for all user types
API Documentation
Full API reference with examples
Video Tutorials
Step-by-step video walkthroughs
Support
Get help from our expert team