AuthentiVoice seamlessly integrates with your existing infrastructure, enabling automated workflows and real-time data synchronization across your organization.

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Overview

Our integration ecosystem supports multiple connection methods:

Cloud Storage

S3, MinIO, OneDrive integration

Webhooks

Real-time event notifications

REST API

Full programmatic access

SSO

Enterprise authentication

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Cloud Storage Integration

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S3/MinIO Integration

Connect to any S3-compatible storage for automatic file ingestion:
1

Configure S3 Connection

Navigate to Settings → Integrations → S3 Configuration
{
  "endpoint": "https://s3.amazonaws.com",
  "accessKey": "your-access-key",
  "secretKey": "your-secret-key",
  "bucket": "authentivoice-audio",
  "region": "us-east-1"
}
2

Set Up Auto-Import

Configure automatic import settings:
{
  "enabled": true,
  "pollInterval": 300, // seconds
  "importPath": "/incoming/",
  "processedPath": "/processed/",
  "filePatterns": ["*.mp3", "*.wav", "*.m4a"]
}
3

Configure Processing Rules

Define how imported files are processed:
{
  "autoAnalyze": true,
  "transcriptionEngine": "whisper",
  "assignToTeam": "default-reviewers",
  "notifyOnComplete": true
}

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OneDrive Integration

OneDrive integration requires Microsoft Graph API permissions. Contact your IT administrator for setup assistance.
  • Setup
  • Sync Options
  • Permissions
  1. Register Application in Azure AD
  2. Grant Permissions: Files.Read.All, offline_access
  3. Configure in AuthentiVoice:
{
  "clientId": "your-client-id",
  "clientSecret": "your-client-secret",
  "tenantId": "your-tenant-id",
  "syncFolder": "/AuthentiVoice/Incoming"
}

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Webhook Configuration

Real-time notifications for system events:

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Available Events

  • analysis.created - New analysis started
  • analysis.completed - Analysis finished
  • analysis.failed - Analysis error
  • analysis.updated - Analysis modified
  • review.assigned - Review assigned to user
  • review.completed - Review finished
  • review.escalated - Review escalated
  • review.consensus_reached - Multiple reviewers agreed
  • fraud.high_risk - High fraud score detected
  • fraud.critical - Critical fraud alert
  • quality.threshold_breach - Quality below threshold
  • sla.violation - SLA breach detected

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Webhook Setup

1

Create Webhook Endpoint

Your endpoint must:
  • Accept POST requests
  • Return 200 OK within 5 seconds
  • Handle JSON payloads
@app.post("/webhook/authentivoice")
async def handle_webhook(request: Request):
    payload = await request.json()
    signature = request.headers.get("X-AuthentiVoice-Signature")
    
    # Verify signature
    if not verify_signature(payload, signature):
        raise HTTPException(status_code=401)
    
    # Process event
    await process_event(payload)
    
    return {"status": "ok"}
2

Configure in AuthentiVoice

Add webhook in Settings → Integrations:
{
  "url": "https://your-api.com/webhook/authentivoice",
  "events": ["analysis.completed", "fraud.high_risk"],
  "secret": "your-webhook-secret",
  "retryPolicy": {
    "maxRetries": 3,
    "backoffMultiplier": 2
  }
}
3

Test Configuration

Send test event to verify setup:
curl -X POST https://api.authentivoice.com/v1/webhooks/test \
  -H "X-API-Key: your-api-key" \
  -H "Content-Type: application/json" \
  -d '{"webhookId": "webhook-123"}'

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Webhook Payload Structure

interface WebhookPayload {
  id: string;                    // Unique event ID
  timestamp: string;             // ISO 8601 timestamp
  event: string;                 // Event type
  data: {
    // Event-specific data
    resourceId: string;          // ID of affected resource
    resourceType: string;        // Type of resource
    changes?: Record<string, any>; // What changed
    metadata?: Record<string, any>; // Additional context
  };
  retryCount: number;           // Number of delivery attempts
}

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Security

Always verify webhook signatures to ensure requests are from AuthentiVoice.
Signature verification example: 
import hmac
import hashlib

def verify_signature(payload: dict, signature: str) -> bool:
    secret = os.environ.get("WEBHOOK_SECRET")
    
    expected = hmac.new(
        secret.encode(),
        json.dumps(payload).encode(),
        hashlib.sha256
    ).hexdigest()
    
    return hmac.compare_digest(expected, signature)

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API Integration

Full REST API access for custom integrations:

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Authentication

All API requests require authentication: 
curl -X GET https://api.authentivoice.com/v1/analyses \
  -H "X-API-Key: your-api-key" \
  -H "Authorization: Bearer your-jwt-token"

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Common Integration Patterns

  • Batch Processing
  • Real-time Monitoring
  • Automated Reporting
Process multiple files programmatically:
async def batch_process_audio_files(file_paths: List[str]):
    tasks = []
    
    for file_path in file_paths:
        task = asyncio.create_task(
            upload_and_analyze(file_path)
        )
        tasks.append(task)
    
    results = await asyncio.gather(*tasks)
    return results

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SSO/SAML Integration

SSO integration is available for Enterprise plans. Contact sales for setup assistance.
Supported providers:
  • Okta
  • Auth0
  • Azure AD
  • Google Workspace
  • Custom SAML 2.0
Configuration example: 
<EntityDescriptor entityID="https://authentivoice.com">
  <SPSSODescriptor>
    <AssertionConsumerService 
      Binding="urn:oasis:names:tc:SAML:2.0:bindings:HTTP-POST"
      Location="https://api.authentivoice.com/auth/saml/callback"/>
  </SPSSODescriptor>
</EntityDescriptor>

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Integration Best Practices

1

Use Idempotency Keys

Prevent duplicate processing:
{
  "idempotencyKey": "unique-request-id",
  "data": {...}
}
2

Implement Retry Logic

Handle transient failures gracefully:
@retry(
    stop=stop_after_attempt(3),
    wait=wait_exponential(multiplier=1, min=4, max=10)
)
async def call_api(endpoint: str):
    # API call with automatic retry
3

Monitor Rate Limits

Respect API rate limits:
  • 1000 requests/hour for standard
  • 10,000 requests/hour for enterprise
  • Check X-RateLimit-* headers
4

Use Bulk Operations

Optimize API usage with bulk endpoints:
  • Bulk analysis creation
  • Bulk review assignment
  • Bulk status updates

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Monitoring & Debugging

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Integration Health Dashboard

Monitor integration status in real-time:
IntegrationStatusLast SyncSuccess Rate
S3 Import✅ Active2 min ago99.8%
OneDrive✅ Active5 min ago98.5%
Webhooks✅ ActiveJust now99.9%
API✅ ActiveContinuous99.99%

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Common Issues

Symptoms: Files not importing from S3Solutions:
  1. Verify credentials and permissions
  2. Check bucket policy allows access
  3. Ensure network connectivity
  4. Verify endpoint URL (especially for MinIO)
Symptoms: Events not reaching endpointSolutions:
  1. Check endpoint is publicly accessible
  2. Verify SSL certificate is valid
  3. Ensure response time < 5 seconds
  4. Check signature verification logic
Symptoms: 429 Too Many Requests errorsSolutions:
  1. Implement exponential backoff
  2. Use bulk operations where possible
  3. Cache frequently accessed data
  4. Consider upgrading plan

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Next Steps

API Reference

Complete API documentation

Webhook Events

Detailed webhook event reference

Integration Examples

Sample code and templates

Support

Get integration support