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User Roles and Permissions

AuthentiVoice uses a role-based access control system to ensure users have appropriate permissions for their responsibilities.

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Role Overview

Administrator

Full system access including configuration and user management

Supervisor

Review management and team oversight capabilities

Reviewer

Call analysis review and feedback permissions

Default User

Basic access to view analyses and reports

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Detailed Role Permissions

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Administrator

  • User Management: Create, modify, and delete user accounts
  • System Configuration: Configure integrations, APIs, and system settings
  • Full Data Access: View and manage all analyses across the organization
  • Report Generation: Generate and export any reports
  • Audit Logs: Access complete system audit logs
  • Configure S3/MinIO storage settings
  • Set up OneDrive integration
  • Manage webhook configurations
  • Define review assignment rules
  • Customize fraud detection thresholds
  • Access system analytics and metrics

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Supervisor

  • Team Management: Oversee reviewer assignments and workload
  • Review Oversight: Monitor review progress and quality
  • Report Access: Generate team performance reports
  • Escalation Handling: Manage escalated reviews and disputes
  • Assign and reassign reviews to team members
  • Override reviewer decisions when necessary
  • Access team performance metrics
  • Export bulk reports for team analyses
  • Set team-specific review priorities

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Reviewer

  • Review Assignment: Access assigned call analyses
  • Feedback Submission: Provide review feedback and ratings
  • Flag Management: Mark calls for escalation or further review
  • Personal Metrics: View own performance statistics
  • Complete assigned reviews within deadlines
  • Add notes and observations to analyses
  • Request supervisor assistance
  • Export individual review reports
  • Access review guidelines and resources

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Default User

  • View Access: Read-only access to approved analyses
  • Basic Reports: Generate standard reports for accessible data
  • Search: Search and filter available analyses
  • Export: Export allowed data in approved formats

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Permission Matrix

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Role Assignment Best Practices

1

Principle of Least Privilege

Assign users the minimum role necessary for their job function
2

Regular Review

Audit user roles quarterly to ensure appropriate access levels
3

Clear Documentation

Document role assignments and any exceptions for compliance
4

Separation of Duties

Ensure critical functions require multiple role involvement

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Requesting Role Changes

Role changes must be approved by an administrator. Contact your system administrator with:
  • Current role and desired role
  • Business justification
  • Duration (if temporary)
  • Supervisor approval (if applicable)

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Security Considerations

  • Role changes are logged in the audit trail
  • Elevated permissions trigger additional monitoring
  • Unused elevated accounts are automatically downgraded after 90 days
  • Multi-factor authentication required for Administrator and Supervisor roles

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Frequently Asked Questions

No, each user is assigned exactly one role. If you need permissions from multiple roles, request the higher-level role that encompasses all needed permissions.
Role changes are immediate once approved by an administrator. You may need to log out and back in for changes to take effect.
Your historical data and submissions remain unchanged. You’ll only lose access to view/modify data outside your new role’s permissions.
The four standard roles cover most use cases. For special requirements, contact your administrator about possible system customization.