Multi-Reviewer Workflow System

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Overview

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User Roles & Permissions

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Role Hierarchy

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Review Assignment

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Manual Assignment

await assignReview({
  analysisId: "123",
  reviewerId: "reviewer-456",
  priority: "high",
  dueDate: "2024-01-15"
});

await bulkAssignReviews({
  analysisIds: ["123", "124", "125"],
  reviewerIds: ["reviewer-456", "reviewer-789"],
  distributionMethod: "round-robin"
});

await smartAssignReviews({
  analysisIds: ["123", "124", "125"],
  criteria: {
    balanceWorkload: true,
    matchExpertise: true,
    respectAvailability: true
  }
});

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Assignment Strategies

{
  "method": "round-robin",
  "skipUnavailable": true,
  "maxPerReviewer": 10
}

{
  "method": "workload",
  "targetCallsPerDay": 20,
  "considerComplexity": true
}

{
  "method": "expertise",
  "categories": ["sales", "support", "compliance"],
  "fallbackMethod": "round-robin"
}

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Review Process

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Review Workflow

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Review Interface

1. Synchronized Playback: Audio plays alongside transcript highlighting
2. AI Insights Panel: View fraud indicators and red flags
3. Scoring Widgets: Quick scoring for different criteria
4. Comment System: Add timestamped comments
5. Keyboard Shortcuts: Speed up review process

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Scoring System

interface ReviewScorecard {
  overallScore: number;        // 1-10
  categories: {
    compliance: number;        // 1-10
    quality: number;          // 1-10
    accuracy: number;         // 1-10
    professionalism: number;  // 1-10
  };
  fraudAssessment: {
    agreesWithAI: boolean;
    confidenceLevel: 'low' | 'medium' | 'high';
    additionalFlags: string[];
  };
}

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Progress Tracking

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Team Dashboard

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Individual Metrics

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Multi-Reviewer Consensus

const consensusConfig = {
  minReviewers: 3,
  requiredAgreement: 0.8, // 80% agreement
  tieBreaker: 'supervisor'
};

await assignConsensusReview({
  analysisId: "high-risk-123",
  reviewerIds: ["r1", "r2", "r3"],
  blindReview: true // Reviewers can't see others' scores
});

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Notifications & Alerts

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Review Notifications

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Best Practices

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For Supervisors

1. Balance Workloads: Monitor reviewer capacity and adjust assignments
2. Set Clear Expectations: Define quality standards and timelines
3. Regular Calibration: Conduct team calibration sessions
4. Provide Feedback: Regular performance reviews and coaching

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For Reviewers

1. Maintain Consistency: Apply scoring criteria uniformly
2. Document Thoroughly: Add clear comments for decisions
3. Flag Uncertainties: Escalate unclear cases to supervisors
4. Meet Deadlines: Complete reviews within SLA timeframes

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API Integration

# Create a review assignment
def assign_review(analysis_id, reviewer_id):
    response = requests.post(
        f"{API_BASE_URL}/reviews/assign",
        json={
            "analysisId": analysis_id,
            "reviewerId": reviewer_id,
            "priority": "normal",
            "dueDate": datetime.now() + timedelta(days=1)
        },
        headers={"X-API-Key": API_KEY}
    )
    return response.json()

# Submit a review
def submit_review(review_id, scores):
    response = requests.put(
        f"{API_BASE_URL}/reviews/{review_id}",
        json={
            "scores": scores,
            "status": "completed",
            "comments": "Review completed successfully"
        },
        headers={"X-API-Key": API_KEY}
    )
    return response.json()

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Reporting & Analytics

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Next Steps