Smart Notifications System

AuthentiVoice’s notification system ensures your team never misses critical events with intelligent alerts across multiple channels.

Overview

Stay informed with our comprehensive notification system:

Multi-Channel

Email, in-app, webhooks, SMS

Smart Routing

Right person, right time

Customizable

Granular notification preferences

Real-time

Instant alerts for critical events

Notification Types

Critical Alerts

Critical alerts are always delivered immediately and cannot be disabled. They indicate events requiring immediate attention.

High Fraud Risk Detected

Trigger: Fraud score ≥ 80%Recipients:

Assigned reviewer
Supervisor
Security team (optional)

Channels: Email + In-app + SMS (optional)Content:

🚨 HIGH FRAUD RISK ALERT

Call ID: #12847
Fraud Score: 85%
Caller: +1-555-0123
Duration: 12:34

Red Flags:
- Audio splicing detected at 2:34
- Voice cloning confidence: 92%
- Script deviation: High

[Review Now] [Escalate]

SLA Breach Warning

Trigger: Review approaching SLA deadlineRecipients:

Assigned reviewer
Supervisor

Timing:

First alert: 2 hours before deadline
Final alert: 30 minutes before deadline

Content:

⏰ SLA DEADLINE APPROACHING

3 reviews due in 2 hours:
- Call #12845 (High Priority)
- Call #12846 (Medium Priority)  
- Call #12847 (High Priority)

[View Queue] [Request Extension]

System Alerts

Types:

Integration failures
Processing errors
Security incidents
Quota exceeded

Recipients: Admins + Technical teamExample:

⚠️ INTEGRATION ALERT

S3 sync failed: Connection timeout
Last successful sync: 15 minutes ago
Affected files: 23

[View Details] [Retry Sync]

Operational Notifications

Day-to-day notifications for normal operations:

Review Assignments
Analysis Complete
Daily Summary

interface ReviewAssignment {
  type: 'review.assigned';
  priority: 'normal' | 'high' | 'urgent';
  data: {
    reviewId: string;
    analysisId: string;
    callDetails: {
      duration: number;
      fraudScore: number;
      priority: string;
    };
    dueDate: Date;
    assignedBy: string;
  };
}

Delivery: Email + In-app Frequency: As assigned Can disable: Yes (not recommended)

Notification Channels

Email Notifications

Email notifications include rich formatting, action buttons, and can be customized with your branding.

Features:

Rich HTML formatting with your brand colors
Action buttons for quick responses
Attachment support for reports
Unsubscribe links (except critical alerts)

Email template example:

<div style="background: #f8f9fa; padding: 20px;">
  <div style="max-width: 600px; margin: 0 auto; background: white; border-radius: 8px; overflow: hidden;">
    <div style="background: #7c3aed; color: white; padding: 20px;">
      <h1>New Review Assignment</h1>
    </div>
    <div style="padding: 20px;">
      <p>You have been assigned a new call for review:</p>
      <div style="background: #f3f4f6; padding: 15px; border-radius: 4px;">
        <strong>Call ID:</strong> #12847<br>
        <strong>Priority:</strong> High<br>
        <strong>Due:</strong> Today at 5:00 PM
      </div>
      <div style="margin-top: 20px;">
        <a href="{{review_url}}" style="background: #7c3aed; color: white; padding: 10px 20px; text-decoration: none; border-radius: 4px;">
          Review Now
        </a>
      </div>
    </div>
  </div>
</div>

In-App Notifications

Real-time notifications within the application:

// Notification center implementation
interface NotificationCenter {
  unreadCount: number;
  notifications: Notification[];
  
  // Real-time updates via WebSocket
  onNewNotification: (callback: (notification: Notification) => void) => void;
  
  // Actions
  markAsRead: (id: string) => void;
  markAllAsRead: () => void;
  delete: (id: string) => void;
}

Features:

Real-time updates via WebSocket
Desktop notifications (with permission)
Sound alerts for critical events
Notification center with history

SMS Notifications

SMS notifications incur additional charges. Configure sparingly for critical alerts only.

Configuration:

interface SMSConfig {
  enabled: boolean;
  phoneNumber: string;
  events: Array<'fraud.critical' | 'sla.breach' | 'security.alert'>;
  quietHours: {
    enabled: boolean;
    start: string; // "22:00"
    end: string;   // "08:00"
    timezone: string;
  };
}

Webhook Notifications

For integration with external systems:

// Webhook payload
interface WebhookNotification {
  id: string;
  timestamp: string;
  event: string;
  severity: 'info' | 'warning' | 'critical';
  data: Record<string, any>;
  retryCount: number;
}

// Webhook configuration
interface WebhookConfig {
  url: string;
  secret: string;
  events: string[];
  headers?: Record<string, string>;
  retryPolicy: {
    maxRetries: number;
    backoffMultiplier: number;
  };
}

Notification Preferences

User-Level Settings

Each user can customize their notification preferences:

Access Settings

Navigate to Settings → Notifications

Configure Channels

Enable/disable channels per notification type:

Notification	Email	In-App	SMS	Push
High Fraud	✅	✅	✅	✅
Review Assignment	✅	✅	❌	✅
Daily Summary	✅	❌	❌	❌

Set Quiet Hours

Define when to pause non-critical notifications:

{
  "enabled": true,
  "start": "18:00",
  "end": "09:00",
  "timezone": "America/New_York",
  "allowCritical": true
}

Configure Digests

Bundle notifications into digests:

{
  "enableDigest": true,
  "frequency": "hourly", // or "daily"
  "includeTypes": ["review.completed", "analysis.ready"]
}

Organization-Level Settings

Admins can configure organization-wide notification rules:

Escalation Rules

Define automatic escalation for unresponded alerts:

interface EscalationRule {
  trigger: {
    event: string;
    condition: 'no_response' | 'threshold_breach';
    timeoutMinutes?: number;
  };
  escalateTo: {
    role?: 'supervisor' | 'admin';
    users?: string[];
    externalEmail?: string;
  };
  message: string;
}

Distribution Lists

Create groups for notification routing:

interface DistributionList {
  name: string;
  description: string;
  members: Array<{
    userId?: string;
    email?: string;
    role?: string;
  }>;
  notificationTypes: string[];
}

Custom Rules

Create sophisticated notification rules:

interface CustomRule {
  name: string;
  conditions: {
    all?: Condition[];  // AND
    any?: Condition[];  // OR
  };
  actions: {
    notify: string[];   // User IDs or emails
    channels: string[]; // Channels to use
    template?: string;  // Custom template
  };
}

Smart Features

Intelligent Batching

Prevents notification fatigue:

interface BatchingConfig {
  enabled: boolean;
  rules: [
    {
      eventType: 'review.assigned';
      batchWindow: 300; // 5 minutes
      maxBatchSize: 10;
      deliverAs: 'summary'; // or 'list'
    }
  ];
}

Priority-Based Delivery

Ensures critical notifications are seen:

Priority	Channels	Delivery	Features
Critical	All enabled	Immediate	Sound, repeat until acknowledged
High	Email + In-app	< 1 minute	Desktop notification
Normal	Configured	< 5 minutes	Standard delivery
Low	In-app only	Batched	Silent, digest-eligible

Smart Routing

Route notifications based on availability:

interface SmartRouting {
  checkAvailability: boolean;
  fallbackChain: string[]; // User IDs
  respectWorkingHours: boolean;
  considerTimeZone: boolean;
  loadBalancing: {
    enabled: boolean;
    maxDailyNotifications: number;
  };
}

Integration Examples

Slack Integration

// Configure Slack webhook
const slackConfig = {
  webhookUrl: 'https://hooks.slack.com/services/YOUR/WEBHOOK/URL',
  channel: '#fraud-alerts',
  username: 'AuthentiVoice Bot',
  icon: ':rotating_light:',
  mentionUsers: {
    highFraud: ['@security-team'],
    critical: ['@channel']
  }
};

// Send to Slack
async function sendToSlack(notification: Notification) {
  const payload = {
    text: notification.title,
    attachments: [{
      color: notification.severity === 'critical' ? 'danger' : 'warning',
      fields: [
        { title: 'Type', value: notification.type, short: true },
        { title: 'Time', value: notification.timestamp, short: true }
      ],
      actions: [
        {
          type: 'button',
          text: 'View in AuthentiVoice',
          url: notification.actionUrl
        }
      ]
    }]
  };
  
  await postToSlack(payload);
}

Microsoft Teams Integration

// Teams adaptive card
const teamsCard = {
  type: 'AdaptiveCard',
  version: '1.3',
  body: [
    {
      type: 'TextBlock',
      text: '🚨 High Fraud Risk Detected',
      size: 'Large',
      weight: 'Bolder'
    },
    {
      type: 'FactSet',
      facts: [
        { title: 'Call ID', value: '#12847' },
        { title: 'Risk Score', value: '85%' },
        { title: 'Status', value: 'Requires Review' }
      ]
    }
  ],
  actions: [
    {
      type: 'Action.OpenUrl',
      title: 'Review Now',
      url: 'https://app.authentivoice.com/analysis/12847'
    }
  ]
};

Monitoring & Analytics

Notification Analytics

Track notification effectiveness:

interface NotificationMetrics {
  sent: number;
  delivered: number;
  opened: number;
  clicked: number;
  responseTime: {
    average: number;
    median: number;
    p95: number;
  };
  byChannel: {
    email: ChannelMetrics;
    inApp: ChannelMetrics;
    sms: ChannelMetrics;
  };
}

Delivery Reports

Monitor notification delivery:

Metric	Target	Current	Status
Delivery Rate	>99%	99.7%	✅
Open Rate	>80%	84%	✅
Response Time	<5 min	3.2 min	✅
Click Rate	>60%	67%	✅

Troubleshooting

Not Receiving Emails

Check:

Email preferences enabled
Email address verified
Check spam folder
Whitelist noreply@authentivoice.com
Verify SMTP settings (admin)

Too Many Notifications

Solutions:

Enable notification batching
Set up quiet hours
Adjust notification preferences
Use digest mode
Review escalation rules

Delayed Notifications

Check:

Network connectivity
Queue processing status
Rate limiting
Third-party service status
Server load

API Reference

POST /api/v1/notifications/subscribe

{
  "userId": "user-123",
  "channels": ["email", "push"],
  "events": ["fraud.high", "review.assigned"],
  "preferences": {
    "quietHours": {
      "enabled": true,
      "start": "22:00",
      "end": "08:00"
    }
  }
}

Send Custom Notification

POST /api/v1/notifications/send

{
  "recipients": ["user-123", "user-456"],
  "type": "custom",
  "priority": "high",
  "title": "Important Update",
  "message": "Please review the new security guidelines",
  "channels": ["email", "inApp"],
  "actions": [
    {
      "label": "View Guidelines",
      "url": "/guidelines/security"
    }
  ]
}

Next Steps

Webhook Setup

Configure webhook notifications

API Documentation

Notification API reference

Best Practices

Notification strategy guide

Templates

Notification templates

Get Started

User Guide

Features

Architecture

Deployment

Smart Notifications System

Overview

Multi-Channel

Smart Routing

Customizable

Real-time

Notification Types

Critical Alerts

Operational Notifications

Notification Channels

Email Notifications

In-App Notifications

SMS Notifications

Webhook Notifications

Notification Preferences

User-Level Settings

Organization-Level Settings

Smart Features

Intelligent Batching

Priority-Based Delivery

Smart Routing

Integration Examples

Slack Integration

Microsoft Teams Integration

Monitoring & Analytics

Notification Analytics

Delivery Reports

Troubleshooting

API Reference

Send Custom Notification

Next Steps

Webhook Setup

API Documentation

Best Practices

Templates

Get Started

User Guide

Features

Architecture

Deployment

​Overview

Multi-Channel

Smart Routing

Customizable

Real-time

​Notification Types

​Critical Alerts

​Operational Notifications

​Notification Channels

​Email Notifications

​In-App Notifications

​SMS Notifications

​Webhook Notifications

​Notification Preferences

​User-Level Settings

​Organization-Level Settings

​Smart Features

​Intelligent Batching

​Priority-Based Delivery

​Smart Routing

​Integration Examples

​Slack Integration

​Microsoft Teams Integration

​Monitoring & Analytics

​Notification Analytics

​Delivery Reports

​Troubleshooting

​API Reference

​Subscribe to Notifications

​Send Custom Notification

​Next Steps

Webhook Setup

API Documentation

Best Practices

Templates

Overview

Notification Types

Critical Alerts

Operational Notifications

Notification Channels

Email Notifications

In-App Notifications

SMS Notifications

Webhook Notifications

Notification Preferences

User-Level Settings

Organization-Level Settings

Smart Features

Intelligent Batching

Priority-Based Delivery

Smart Routing

Integration Examples

Slack Integration

Microsoft Teams Integration

Monitoring & Analytics

Notification Analytics

Delivery Reports

Troubleshooting

API Reference

Subscribe to Notifications

Send Custom Notification

Next Steps